Privacy Policy & Terms

“Ketchup”, “we”, “us”, “our” refers to Ketchup Network Pte. Ltd.

“User”, “you”, “your” refers to any individual who accesses or uses the App.

“Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information.

2.1 Consent for voice input and processing

By using Ketchup, you expressly consent to:

• The collection and transcription of your voice input into text using automated services.
• The storage and processing of such transcribed data in your user profile for purposes including, but not limited to, profile matching and service optimization.

2.2 Consent for profile matching

You grant Ketchup permission to:

• Process and analyze your voice and text inputs to identify and suggest connection profiles aligned with your preferences.
• Use transcribed data to improve the relevance and accuracy of our matching algorithms.

Upon creating an account or using the App, we may collect the following categories of personal data:

• Name, email address, and profile image;
• Professional or demographic data (e.g., job title, interests, industry);
• Transcribed text from voice input;
• Interaction data (e.g., search queries, profile matches, usage logs);
• Technical data (e.g., device information, diagnostics).

This data is collected to support and enhance your experience with Ketchup’s services.

Your personal data may be used to:

• Operate, maintain, and personalize your experience on the App;
• Enable profile searching and matching features;
• Improve service performance and provide technical support;
• Communicate important updates and administrative matters;
• Conduct analytics and product development, with your prior consent;
• Detect and prevent abuse or unauthorized activities.

5.1 Targeted advertising for free-tier users

By using Ketchup under a free-tier plan, you agree that:

• In-app advertisements may be displayed as part of the user experience;
• Ads may be personalized based on your profile and usage patterns;
• Ads are served directly by Ketchup or through trusted partners bound by data protection agreements. Ketchup does not sell your personally identifiable data to third parties.

5.2 Use of anonymized data for marketing

With your explicit consent:

• We may use anonymized and aggregated data for analytics, product development, or marketing communications;
• No personally identifiable information will be included. You may opt out of such uses at any time through in-app settings or by contacting us (see Section 17).

5.3 Exclusion of Google user data

For the avoidance of doubt, Google user data is never used to serve or personalize advertisements, and nothing in this section applies to any data obtained through Google APIs. The handling of Google user data is governed exclusively by the Google User Data and Google API Services section.

We implement reasonable administrative, technical, and physical safeguards to protect your data. Personal data is retained only as long as necessary to fulfill the purposes stated in this policy or as required by law. Data no longer required will be securely deleted or anonymized.

7.1 Your content

You may submit content via text, search inputs, or voice recordings (transcribed into text) (“Input”). Ketchup may generate responses or suggestions based on your Input (“Output”). Together, they form your “Content”. You are responsible for the legality and appropriateness of your Content and affirm that you hold all necessary rights to provide it.

7.2 Ownership of content

You retain all rights to your Input. You own any Output generated specifically for you. To the extent permitted by law, Ketchup assigns any rights it may hold in such Output to you. However, due to the nature of AI, Output may not be unique and similar responses may be provided to other users.

7.3 Use of content

You consent to Ketchup using your Content to:

• Provide, maintain, and improve services;
• Develop new features and enhance algorithms;
• Ensure platform safety and compliance with laws.

We do not store raw audio files. Only processed, transcribed data is retained per our retention policy.

7.4 Advertising and product matching

Free-tier users may receive in-app advertisements based on their Content and activity. You may manage preferences or opt out by contacting us (see Section 17).

This does not apply to Google user data, which is never used for advertising or product matching.

7.5 Accuracy and limitations of AI output

Ketchup’s AI-generated Output may not always be accurate or complete. Do not rely solely on Output for critical decisions. References to third-party services do not imply endorsement or affiliation.

We monitor platform activity to:

• Detect and prevent harmful, abusive, or illegal behavior;
• Address user reports and enforce community standards;
• Comply with applicable laws.

Violations may result in suspension or termination of access to the App.

You have the right to:

• Access your personal data;
• Correct any inaccurate or incomplete data;
• Withdraw consent for data use or disclosure (subject to legal or operational requirements).

To exercise these rights, contact us via the details provided in Section 17.

Informal resolution

You agree to attempt informal resolution of any disputes by contacting us at info@heyketchup.ai. We will aim to resolve disputes within 60 days.

Arbitration

Unresolved disputes will be subject to confidential arbitration in Singapore under the SIAC Arbitration Rules, by a single arbitrator, in English.

Individual basis only

All disputes must be resolved individually. Class actions and representative proceedings are not permitted.

Injunctive relief

Either party may seek interim relief from a Singapore court to protect rights or property before final arbitration.

To report suspected IP infringement, email info@heyketchup.ai with:

• Description of the copyrighted work or IP;
• Location of the infringing content;
• Your contact information;
• A good faith belief that the use is unauthorized;
• A sworn statement of accuracy and authority;
• Your signature (physical or electronic).

We reserve the right to remove infringing content and suspend repeat offenders.

• Assignment: You may not transfer your rights under these Terms without prior consent. Ketchup may assign rights freely.
• Changes: We may update these Terms and will provide 30 days’ notice for material changes. Continued use after changes constitutes acceptance.
• No waiver: Failure to enforce any part of these Terms does not constitute a waiver.
• Severability: If any provision is found invalid, the rest remain in full effect.
• Compliance: You agree to comply with all applicable laws and regulations.
• Entire agreement: These Terms and the Privacy Policy represent the full agreement between you and Ketchup.

These Terms are governed by the laws of Singapore. Subject to the arbitration clause, all legal proceedings shall fall under the exclusive jurisdiction of the courts of Singapore.

14.1 If you are a Consumer, you have the right to cancel this Agreement within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14-day period.

14.2 To cancel your subscription, you must inform Ketchup of your decision. To ensure immediate processing, please do so by contacting us at info@heyketchup.ai. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.

14.3 You also have the right to inform us using a model cancellation form or by making any other clear, unambiguous statement through our available communication channels. If you use our “Contact Us” form online, we will communicate acknowledgment of receipt of your cancellation request to you without delay.

14.4 Please note that the right to cancel applies only following the initial subscription purchase and does not apply upon each automatic renewal.

14.5 Upon valid cancellation, Ketchup will reimburse all payments received from you in connection with the cancelled subscription without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to cancel.

14.6 This right of cancellation is without prejudice to your other rights under these Terms or under the laws of Singapore.

Ketchup reserves the right to amend these Terms and the Privacy Policy at any time. Significant changes will be communicated through in-app notifications or email. Continued use after such changes constitutes acceptance.

This section applies specifically to data from your Google account that Ketchup accesses when you choose to connect your Google Calendar. It supplements the rest of this Privacy Policy. Where this section conflicts with any other section in relation to Google user data, this section prevails.

16.1 The feature and the data we access

Ketchup offers an optional feature that lets you sync your Ketchup reminders to your Google Calendar. If, and only if, you enable this feature and grant permission through Google’s consent screen, Ketchup accesses your Google Calendar in order to:

• create, update, and remove calendar events that correspond to the reminders you choose to sync from Ketchup; and
• read the calendar event information needed to keep those reminders accurate and to avoid duplicate or conflicting entries.

Ketchup requests the minimum Google Calendar permissions required to operate this feature and does not request access to any other Google data.

16.2 How we use Google user data

Ketchup uses Google user data only to provide and improve this user-facing reminder-sync feature. We do not use Google user data for any other purpose. In particular, and consistent with the Limited Use requirements set out below, Google user data is not:

• used or transferred for serving advertisements, including retargeted, personalized, or interest-based advertising;
• used or transferred to train, fine-tune, or improve generalized or non-personalized artificial intelligence or machine-learning models;
• sold or transferred to data brokers, information resellers, or other parties for their own purposes; or
• read by any human, except (a) with your prior affirmative consent, (b) where necessary for security purposes or to investigate abuse, (c) to comply with applicable law, or (d) where the data has been aggregated and anonymized and is used for internal operations in accordance with applicable law.

The uses described in the Use of Personal Data, the Use of Data for Marketing and Advertising, and the User Content, Ownership, and AI-Generated Output sections of this Privacy Policy do not apply to Google user data. Google user data is excluded from all advertising, marketing, model-training, and product-development uses.

16.3 With whom we share, transfer, or disclose Google user data

Ketchup does not sell your Google user data and does not share it with any third party for that party’s own independent purposes. We share, transfer, or disclose Google user data only in the following limited circumstances:

• Service providers (subprocessors): with a limited set of vetted infrastructure and cloud-hosting providers that process the data solely on our instructions and only as necessary to operate the calendar-sync feature. These providers are bound by written agreements that require them to protect the data and that prohibit them from using it for their own purposes.
• Google: with Google’s own API services, as required to read from and write to your Google Calendar at your direction.
• Legal and safety: where required to comply with applicable law, valid legal process, or a lawful government request, or where necessary to protect the rights, safety, or property of Ketchup, our users, or the public.
• With your direction or consent: where you instruct us to share the data or otherwise consent to a specific disclosure.

We do not transfer Google user data to any other party except as strictly necessary to provide or improve this feature, or in the limited cases listed above.

16.4 Storage, retention, and security

Google user data is encrypted in transit and at rest. We retain Google user data only for as long as needed to operate the calendar-sync feature, and we do not create permanent copies of, or build databases from, Google user data, including for model-training purposes. We do not retain cached copies of Google user data for longer than permitted by the applicable Google cache headers. When you disconnect the integration or delete your account, the associated Google user data is deleted or anonymized without undue delay, subject only to any retention strictly required by law.

16.5 Revoking access

You may disconnect your Google Calendar from Ketchup at any time through the integration settings in the App. You may also review and revoke Ketchup’s access to your Google account at any time at myaccount.google.com/permissions. Revoking access stops further syncing and does not affect the lawfulness of any processing carried out before revocation.

16.6 Limited Use

Ketchup’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

For any questions about this Privacy Policy, to exercise your rights, or to manage your preferences, reach out to us: