Our commitment to a transparent, secure, and trusted user experience
“Ketchup”, “we”, “us”, “our” refers toKetchup Network Pte. Ltd.
“User”, “you”, “your” refers to anyindividual who accesses or uses the App.
“Personal Data” refers to data, whethertrue or not, about an individual who can be identified from that data or fromthat data in combination with other information.
2.1 Consent for Voice Input and Processing
By using Ketchup, you expressly consent to:
- The collection and transcription of your voiceinput into text using automated services.
- The storage and processing of such transcribeddata in your user profile for purposes including, but not limited to, profilematching and service optimization.
Note: Ketchup does not access or retain rawvoice recordings under any circumstances.
2.2 Consent for Profile Matching
You grant Ketchup permission to:
- Process and analyze your voice and text inputsto identify and suggest connection profiles aligned with your preferences.
- Use transcribed data to improve the relevanceand accuracy of our matching algorithms.
Upon creating an account or using the App, we may collect the following categories of personal data:
- Name, email address, and profile image;
- Professional or demographic data (e.g., jobtitle, interests, industry);
- Transcribed text from voice input;
- Interaction data (e.g., search queries, profilematches, usage logs);
- Technical data (e.g., device information,diagnostics).
This data is collected to support and enhance yourexperience with Ketchup’s services.
Your personal data may be used to:
- Operate, maintain, and personalize your experience on the App;
- Enable profile searching and matching features;
- Improve service performance and provide technical support;
- Communicate important updates and administrative matters;
- Conduct analytics and product development, with your prior consent;
- Detect and prevent abuse or unauthorized activities.
5.1 Targeted Advertising for Free-Tier Users
By using Ketchup under a free-tier plan, you agree that:
- In-app advertisements may be displayed as partof the user experience;
- Ads may be personalized based on your profile and usage patterns;
- Ads are served directly by Ketchup or through trusted partners bound by data protection agreements.Ketchup does not sell your personally identifiable data to third parties.
5.2 Use of Anonymized Data for Marketing
With your explicit consent:
- We may use anonymized and aggregated data for analytics, product development, or marketing communications;
- No personally identifiable information will be included.You may opt out of such uses at any time through in-app settings or by contacting us (see Section 14).
We implement reasonable administrative, technical, and physical safeguards to protect your data. Personal data is retained only as long as necessary to fulfill the purposes stated in this policy or as required bylaw. Data no longer required will be securely deleted or anonymized.
7.1 Your Content
You may submit content via text, search inputs, or voice recordings (transcribed into text) (“Input”). Ketchup may generate responses or suggestions based on your Input (“Output”). Together, they form your “Content”. You are responsible for the legality and appropriateness of your Content and affirm that you hold all necessary rights to provide it.
7.2 Ownership of Content
You retain all rights to your Input. You own any Output generated specifically for you. To the extent permitted by law, Ketchup assigns any rights it may hold in such Output to you. However, due to the nature of AI, Output may not be unique and similar responses may be provided to other users.
7.3 Use of Content
You consent to Ketchup using your Content to:
- Provide, maintain, and improve services;
- Develop new features and enhance algorithms;
- Ensure platform safety and compliance with laws.
We do not store raw audio files. Only processed, transcribed data is retained per our retention policy.
7.4 Advertising and Product Matching
Free-tier users may receive in-app advertisements basedon their Content and activity. You may manage preferences or opt out bycontacting us (see Section 14).
7.5 Accuracy and Limitations of AI Output
Ketchup’s AI-generated Output may not always be accurate or complete. Do not rely solely on Output for critical decisions. References to third-party services do not imply endorsement or affiliation.
We monitor platform activity to:
- Detect and prevent harmful, abusive, or illegal behavior;
- Address user reports and enforce community standards;
- Comply with applicable laws.Violations may result in suspension or termination of access to the App.
You have the right to:
- Access your personal data;
- Correct any inaccurate or incomplete data;
- Withdraw consent for data use or disclosure (subject to legal or operational requirements).
To exercise these rights, contact us via the details provided in Section 14.
Informal Resolution
You agree to attempt informal resolution of any disputes by contacting us at info@heyketchup.ai. We will aim to resolve disputes within 60 days.
Arbitration
Unresolved disputes will be subject to confidential arbitration in Singapore under the SIAC Arbitration Rules, by a single arbitrator, in English.
Individual Basis Only
All disputes must be resolved individually. Class actions and representative proceedings are not permitted.
Injunctive Relief
Either party may seek interim relief from a Singapore court to protect rights or property before final arbitration.
To report suspected IP infringement, email info@heyketchup.ai with:
- Description of the copyrighted work or IP;
- Location of the infringing content;
- Your contact information;
- A good faith belief that the use isunauthorized;
- A sworn statement of accuracy and authority;
- Your signature (physical or electronic).
We reserve the right to remove infringing content andsuspend repeat offenders.
- Assignment: You may not transfer your rights under these Terms without prior consent. Ketchup may assign rights freely.
- Changes: We may update these Terms and will provide 30 days’ notice for material changes. Continued use after changes constitutes acceptance.
- No Waiver: Failure to enforce any part of these Terms does not constitute a waiver.
- Severability: If any provision is found invalid, the rest remain in full effect.
- Compliance: You agree to comply with all applicable laws and regulations.
- Entire Agreement: These Terms and the Privacy Policy represent the full agreement between you and Ketchup.
These Terms are governed by the laws of Singapore.Subject to the arbitration clause, all legal proceedings shall fall under the exclusive jurisdiction of the courts of Singapore.
Ketchup reserves the right to amend these Terms and the Privacy Policy at any time. Significant changes will be communicated through in-app notifications or email. Continued use after such changes constitutes acceptance.
Ketchup Network Pte. Ltd.
- Email: info@heyketchup.ai
- Website: https://heyketchup.ai
